Privacy Policy —
How 3333b Protects Your Data

Introduction & Scope

This Privacy Policy ("Policy") describes how 3333b ("3333b", "we", "us", "our") collects, uses, discloses, stores, and protects the personal data of individuals ("you", "your", "Player", "User") who access or use the 3333b online casino and sports betting platform, available at https://3333b.io and any related mobile or sub-domain counterparts.

This Policy applies to all personal data collected through the 3333b platform, including data submitted during account registration, identity verification, deposits and withdrawals, customer support interactions, promotional participation, and general site browsing. It covers data collected both online and, where applicable, through offline communications with our support team.

This Policy should be read together with 3333b's Terms and Conditions and Responsible Gaming Policy. Where any conflict exists between this Policy and those documents, the Terms and Conditions shall take precedence on matters of platform use, and this Policy shall govern on all matters of personal data handling.

Information We Collect

3333b collects personal data across several categories depending on how you interact with the platform. The categories of data we collect and the circumstances in which they are collected are set out below.

2.1 Registration & Account Data

When you create a 3333b account, we collect the following information:

• Full legal name as it appears on your official government-issued identification
• Date of birth (to verify you are 21 years of age or older)
• Residential address in Bangladesh (city, district, full postal address)
• Email address and mobile phone number
• Chosen username and encrypted password
• Preferred currency (Bangladeshi Taka, ৳)

2.2 Identity Verification (KYC) Data

To comply with our anti-money laundering (AML) obligations and to verify player age and identity, we may collect:

• Copies of government-issued photo identification (National Identity Card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or official correspondence dated within three months)
• Selfie or video verification image for facial match purposes
• Source of funds documentation where required by our AML procedures

2.3 Financial Transaction Data

When you deposit or withdraw funds using payment methods such as bKash, Nagad, Rocket, Upay, DBBL, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard, we collect:

• Transaction amounts, dates, and reference numbers
• Payment method type and partial account identifiers (e.g., last 4 digits of a card or the registered mobile number for bKash/Nagad)
• Transaction history and running account balance records

2.4 Gaming & Betting Activity Data

• Game session logs, bet amounts, outcomes, and timestamps
• Sports betting selections, odds accepted, and settlement records
• Bonus and promotion activity, including wagering progress records
• Responsible gaming tool settings (deposit limits, self-exclusion status, session timers)

2.5 Technical & Usage Data

When you browse or use the 3333b platform, our servers and analytics systems automatically collect:

• IP address and approximate geolocation (city/region level)
• Device type, operating system, and browser version
• Pages visited, session duration, click patterns, and referral source
• Cookie identifiers and similar tracking technology data (see Section 6)

2.6 Customer Support Communications

When you contact 3333b's support team via email, live chat, or other channels, we retain records of those communications, including your name, contact details, the nature of the enquiry, and any resolution steps taken. These records are used for quality assurance, dispute resolution, and regulatory compliance purposes.

How We Use Your Information

3333b processes personal data only for clearly defined and legitimate purposes. The following table summarises the primary purposes for which we use your data and the corresponding legal basis under applicable data protection principles.

3333b does not use automated decision-making or profiling in any way that produces a legal or similarly significant effect on players, except where expressly required for fraud prevention or AML compliance, in which case you retain the right to request human review of any automated decision.

Legal Basis for Processing

3333b processes your personal data only where a valid legal basis exists. Depending on the specific processing activity, the applicable legal basis will be one or more of the following:

• Contractual Necessity: Processing is required to perform the contract between you and 3333b — for example, to create your account, process your transactions, and deliver game services.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including KYC requirements, AML obligations, age verification rules, and record-keeping mandates.
• Legitimate Interest: Processing serves a legitimate business interest of 3333b or a third party, provided those interests are not overridden by your rights and freedoms. Examples include fraud prevention, platform security monitoring, and service quality analysis.
• Consent: Where we rely on your consent — for example, to send you promotional communications or personalised offers — you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

Sharing Your Information

3333b does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. We may, however, share your personal data with specific categories of third parties where strictly necessary and in accordance with this Policy:

5.1 Payment Processing Partners

To facilitate deposits and withdrawals, we share necessary transaction data with your chosen payment provider (bKash, Nagad, Rocket, Upay, DBBL, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, Mastercard). These providers process data under their own privacy terms and applicable financial regulations.

5.2 Identity Verification Providers

We engage specialist KYC and identity verification service providers to assist with document verification and fraud screening. These providers act as data processors on our behalf and are contractually bound to process data only on 3333b's documented instructions.

5.3 Game Software Providers

Game studios and software providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive limited technical session data necessary for game delivery and RNG certification. No personally identifiable information beyond a pseudonymous session token is shared with game providers.

5.4 IT Infrastructure & Cloud Service Providers

3333b uses trusted cloud hosting and infrastructure providers to store and process data. All such providers are contractually obligated to maintain appropriate technical and organisational security measures.

5.5 Legal & Regulatory Authorities

We may disclose personal data to law enforcement agencies, regulatory bodies, tax authorities, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 3333b, our players, or the public.

Cookies & Tracking Technologies

3333b uses cookies and similar tracking technologies (including local storage and session storage) on the platform to support core functionality, measure performance, and improve your experience. A cookie is a small text file placed on your device by a website you visit.

The categories of cookies used by 3333b are as follows:

You can control cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in or using core platform features. Deleting cookies will log you out of your current session. Instructions for managing cookies are available in your browser's help documentation.

Data Retention

3333b retains your personal data for as long as necessary to fulfil the purposes described in this Policy, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The following general retention periods apply:

• Active account data: Retained for the full duration of your account being open on the 3333b platform.
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of account closure, in accordance with AML record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming and betting activity logs: Retained for three (3) years from the date of each session or bet settlement.
• Customer support communications: Retained for three (3) years from the date of each communication, or longer where the matter relates to an ongoing dispute or legal proceeding.
• Marketing consent records: Retained for the duration of your subscription and for two (2) years following any withdrawal of consent.
• Technical and usage logs: Retained for up to thirteen (13) months in aggregated or pseudonymised form for analytics purposes.

Upon the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual. Where deletion is not immediately possible due to backup or archiving cycles, the data will be isolated and protected from further active processing until deletion is completed.

Data Security

3333b implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Key security measures in place include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption at rest for sensitive personal data fields including identification documents and financial records stored in our database systems.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis, with all access events logged and audited.
• Two-factor authentication (2FA) available to all players and mandatory for administrative system access.
• Regular penetration testing and vulnerability scanning conducted by independent security specialists.
• Intrusion detection systems monitoring for unusual access patterns or potential data breach indicators in real time.
• Staff training on data protection and security best practices conducted at least annually.

While 3333b takes every reasonable precaution to protect your data, no internet transmission or electronic storage system is 100% impenetrable. Players are encouraged to use strong, unique passwords, enable two-factor authentication, and keep their login credentials confidential at all times.

Your Privacy Rights

As a player on the 3333b platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We will respond to all verified requests within thirty (30) calendar days, or within a shorter period where required by applicable law.

• Right of Access: You may request a copy of the personal data 3333b holds about you, along with information about how it is processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restrict Processing: In certain circumstances, you may request that we limit the processing of your personal data while a dispute or correction request is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request a structured, machine-readable copy of the personal data you have provided to 3333b.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interest, including profiling. We will cease processing unless we can demonstrate compelling legitimate grounds that override your rights.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

Please note that certain rights may be limited where 3333b is required to retain or process data to fulfil legal obligations — for example, AML record-keeping requirements that override a request for erasure during the mandatory retention period.

Children & Minors

The 3333b platform is strictly intended for individuals who are 21 years of age or older. 3333b does not knowingly collect, process, or store personal data from individuals under the age of 21. If you are under 21 years of age, you must not register an account, access the platform, or provide any personal data to 3333b.

Third-Party Links

The 3333b platform may, from time to time, contain references or informational content relating to third-party game providers, payment partners, or industry resources. Please note that 3333b does not control, and is not responsible for, the privacy practices or content of any third-party websites or services. This Privacy Policy applies solely to data collected and processed by 3333b through the 3333b platform at https://3333b.io.

We encourage you to review the privacy policies of any third-party services you interact with independently of the 3333b platform, including your chosen payment provider's privacy terms, before sharing personal data with them.

Changes to This Policy

3333b reserves the right to update or revise this Privacy Policy at any time. When we make material changes to this Policy, we will notify registered players by posting a notice on the platform and, where appropriate, by sending a notification to the email address associated with your account. The "Last Updated" date at the top of this page will be revised accordingly.

Your continued use of the 3333b platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must stop using the platform and may request account closure by contacting our support team. We recommend bookmarking this page and reviewing it periodically to remain informed of how we protect your data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 3333b, please contact us using the details below. All email addresses are provided as plain text — please copy the address into your email client manually as they are not clickable links.

• Privacy & Data Queries: [email protected]
• VIP Account & Data Requests: [email protected]
• Support Hours: 24 hours a day, 7 days a week, in English
• Response Time: Data subject requests addressed within 30 calendar days; urgent security matters within 24 hours (Bangladesh Standard Time, UTC+6)